Shipping & Delivery Policy

Last updated on Aug 4th 2023

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For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 6 to 8 days and delivering of the shipment subject to Courier Company / post office norms. AVZYA NATURAL SKINCARE LIMITED LIABILITY PARTNERSHIP is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within with minimum 6 (six days) and maximum 8 (eight days) to deliver from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on or ccare.avzyanatural@gmail.com

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Cancellation & Refund Policy

Last updated on Aug 4th 2023
 

AVZYA NATURAL SKINCARE LIMITED LIABILITY PARTNERSHIP believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
 

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
   

• AVZYA NATURAL SKINCARE LIMITED LIABILITY PARTNERSHIP does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
   

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
   

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
   

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
   

• In case of any Refunds approved by the AVZYA NATURAL SKINCARE LIMITED LIABILITY PARTNERSHIP, it’ll take 9-15 days for the refund to be processed to the end customer.

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Return Process
To return an item, please email customer service at ccare.avzyanatural@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

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Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange.
Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

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Exceptions
The following items cannot be returned or exchanged Product damages by customer.  
All claims for shortages or damages must be reported to customer service on the day of delivery.

More information
If you have any questions concerning our return policy, please contact us at: avzyanatural@gmail.com